Returns & Exchanges
We want you to be fully satisfied with your Original Penguin purchase, which is why we offer a 30-day window for returns on unworn merchandise with original tags attached. Items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for a printerless drop-off experience.
Pack Your Items
Securely pack your items in the original packaging if possible, ensuring all original tags are attached and the packing slip is included.
Drop Off and Track
Drop off your package at the designated carrier location and keep your tracking number handy; refunds are typically processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing