Frequently Asked Questions
Everything you need to know about shopping with Original Penguin®.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn merchandise with original tags attached. Please use our online returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Original Penguin® ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our 'Slim Fit' items and staying true to size for 'Heritage' or 'Classic' fits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your products authentic?
Yes, when you shop directly at originalpenguin.com, you are guaranteed to receive 100% authentic apparel, accessories, and footwear featuring our iconic Pete the Penguin logo.